Delivery & Returns

At Shriyia Craft, we want you to enjoy a smooth and satisfying shopping experience. From placing your order to receiving your favourite pieces, we aim to keep the process simple and transparent.

Please review our delivery, cancellation, return and refund guidelines below before placing your order.

1. Shipping & Delivery

Order Processing: Orders are generally processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

Delivery Timelines:

• Standard Shipping: Approximately 3–7 business days.
• Expedited Shipping: Approximately 1–3 business days.

Delivery timelines are estimates and may vary due to courier delays, holidays, order volumes or unforeseen circumstances.

Shipping Charges: Applicable shipping charges are calculated and displayed at checkout.

Shipping Destinations: We currently deliver to addresses within India. For international shipping options and rates, please contact us at info@shriyiacraft.com.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing your tracking details. Tracking information generally becomes active within 24 hours.

2. Order Cancellation

You may request cancellation within 48 hours of placing your order, provided it has not yet been processed or shipped.

To request a cancellation, email info@shriyiacraft.com as soon as possible.

Once an order has been processed or shipped, it cannot be cancelled. Eligible returns may still be requested in accordance with our Return & Exchange Policy.

3. Returns & Exchanges

We understand that sometimes a purchase may not meet your expectations. Eligible returns or exchanges must be requested within 3 days of delivery.

To qualify for a return or exchange, the item must be:

• Unused, unwashed and undamaged.
• Returned with all original tags and packaging intact.

Exchanges: Exchanges for a different size or colour are subject to stock availability. Please contact us to confirm availability before sending an item back.

Defective, Damaged or Incorrect Items: If you receive a defective, damaged or incorrect product, please contact us immediately at info@shriyiacraft.com with your order details and clear photographs of the issue. We will guide you through the process and arrange a replacement or full refund in accordance with our policy.

4. How to Request a Return

Returning an eligible item is simple:

1. Contact Us: Email info@shriyiacraft.com within 3 days of delivery, mentioning your order number and the reason for the return.
2. Receive Instructions: Our support team will provide return authorisation and the necessary instructions.
3. Ship the Item: Follow the return instructions and use a trackable shipping service where possible.
4. Inspection & Resolution: Once we receive and inspect the returned item, we will process the eligible refund or exchange.

Please do not ship an item back before receiving return instructions from our team.

5. Return Shipping & Shipping Fees

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Original shipping charges are non-refundable, except when the return results from an error on our part, such as an incorrect or defective product.

6. Refunds & Processing Time

Refunds are issued for eligible cancellations and approved returns in accordance with our Refund & Returns Policy.

Once your returned item has been received, inspected and approved, the refund will be issued to the original payment method used at checkout.

Refunds are generally processed within 7–10 business days after the returned item is received and inspected. Your bank or payment provider may require additional time for the amount to appear in your account.

7. Items Not Eligible for Returns or Refunds

The following items are not eligible for returns or refunds:

• Items marked as Final Sale.
• Items that have been used, washed or altered.
• Customized or personalized products.
• Gift cards.
• Items purchased during sales or clearance events, unless otherwise stated.

Please check the product details carefully before placing your order.

8. Damaged or Lost Shipments

If your order arrives damaged or you suspect a shipment has been lost, please contact the shipping carrier and our customer support team promptly so the issue can be reported and investigated.

For damaged, defective or incorrect items, please email info@shriyiacraft.com with your order details and clear photographs, where applicable.

9. Need Help?

We are here to help with your questions about delivery, cancellations, returns or refunds.

Email: info@shriyiacraft.com

For complete details, please read our Shipping Policy and Refund & Returns Policy.

Thank you for shopping with Shriyia Craft — Where Tradition Meets Modern Style!